Exceptional Customer Service
Winning a new customer is only the beginning of what should be a long and profitable relationship. But keeping customers happy means ensuring they get what they want when they want it. From defining processes to tracking cases and solutions, you can resolve customer issues effortlessly. Sage CRM gives you the tools you need to provide high-quality customer care and maintain satisfied customers and helps you to make every customer interaction informative, effective, and profitable. The intuitive Sage CRM interactive dashboard allows customer service users to easily view real-time customer information and resolve their issues effortlessly by employing the escalation features of Sage CRM. Integration with leading Sage software systems gives customer service staff access to all the customer data they need for a complete view of every customer; making every customer interaction more informative and effective. Integrated Sage systems data can be displayed directly on the interactive dashboard for convenient access and analysis from a single workspace.
Manage your customer accounts with insight and collaboration:
- Respond to customer cases quickly reducing response times to customer service requests
- Enable agents to quickly and accurately find the right answer the first time
- Enables customer satisfaction measurement and benchmarking
- Increases productivity of customer support representatives
- Provides self-service facility to customers around common issues
- Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the e-mail
- Monitors service performance against service level agreements
- Reduces customer support costs and cost of customer retention
- Decreases the number of customer complaints received and increases customer retention
- Enables benchmarking/score carding of customer service operations on an on-going basis
- Delivers a single view of relevant and comprehensive information on the interactive dashboard
For more information about Sage CRM, please contact us.