Meet your customers, no matter the medium. Multichannel support in Zoho CRM lets you reach people on the phone, via live chat, email, through social media, and even in person. Use visitor tracking and email analytics to know what your customers are seeing, and find opportunities for engagement. Communicate, connect, and close the deal with Zoho CRM.
Measure and manage. Pre-built and customizable KPIs show you where your team excels and where they can use more training. Keep your sales and marketing teams working together by coordinating your marketing efforts from inside Zoho CRM. Compare your ad spending to your sales revenue to see how the top of the funnel affects your bottom line. For added fun in the workplace, Zoho has Gameification allowing your sales teams to compete for targets, while you gather advanced analytics in the process.
As your sales team grows, you need to make sure the sales processes you've designed can scale and that the same level of attention is given to the right customers and leads. Zoho CRM's Blueprint helps ensure everyone in your team follows the right process, even when you're not looking. Workflows and Macros help you automate your daily activities, while Zia—the new AI-powered sales assistant—works for you.
Extend and Customize
You're adaptable; your CRM should be, too. Tailor your database to your specific industry needs with custom apps, modules, and fields. Select the features you want most with native and third-party integrations. Collect the precise information you need to forecast trends and grow your market presence. Get a CRM that works the way you do.
From contact to close, cut the energy it takes to pass your leads through the pipeline with advanced sales force automation. Set Zoho CRM to capture lead information directly from your website, schedule follow-up reminders for your sales team, and generate custom reports to forecast trends. Your time is valuable; spend it on things that matter.
Date is your most important asset; we’ll keep it safe. Our SLAs and uptime guarantees help keep your business online, while features like IP restrictions and audit logs let you keep tabs on who is accessing what information.
With state-of-the-art centers in both the US and EU, Zoho allows you to choose the jurisdiction in which your CRM infrastructure will be administered. Keep your system secure without compromising organizational flexibility.